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    MGT – MoneyGuard Technologies
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    Solution

    Shorter queues, services on demand

    Partner kiosks configured for bill payment, recharge, SIM services and fee payments. Integrated, installed and supported by MGT for telecom operators, government entities and service providers.

    Kiosks, integrated by MGT
    Partner-built
    Kiosks, integrated by MGT
    Software integration
    In-house
    Software integration
    Field engineers in Kuwait & Oman
    Local
    Field engineers in Kuwait & Oman
    Support and spare parts
    SLA
    Support and spare parts
    Row of self-service kiosks in a service hall

    The challenge

    Why counters fill up

    Paying a bill, topping up or getting a new SIM should not mean a long wait at the counter. A kiosk handles these tasks quickly, and staff are free for customers who need help. The result: faster service, shorter queues and, where the site allows, service beyond business hours.

    • Busy stores and service centres

      Simple tasks such as bill payment and recharge fill queues and take staff time away from customers who need help.

    • Generic software does not fit

      Out-of-the-box kiosk software rarely matches your services, systems and brand.

    • Many suppliers, slow fixes

      Hardware, payment, software and maintenance from different vendors slows every fix.

    How it works

    From design to daily service

    1. Define your services

      We agree which tasks the kiosk handles, from bill payment to SIM services, and which systems it connects to.

    2. Design the kiosk

      The cabinet is designed with our manufacturing partner, from 3D design to your branding and space.

    3. Integrate and test

      Our software team connects payment, printing, SIM dispensing and your back-end systems.

    4. Install on site

      Our field engineers install and commission each kiosk in your stores or service centres.

    5. Support the fleet

      Preventive maintenance and repairs under your SLA, in Kuwait and Oman.

    In this solution

    Kiosks and payment modules

    Telecom

    Self-service kiosk for a leading telecom operator

    Bill payment and SIM dispensing, integrated, installed and supported by MGT.

    Sector
    Telecom
    Solution
    Multi-service kiosk
    Partner
    Manufacturing partner
    Our role
    Integration, installation & support

    Why MGT

    Why MGT

    The vendor supplies the kiosk. We turn it into your service channel and maintain it under your SLA.

    self-service terminals implemented
    1,000+
    industry firsts
    3
    • Customisation by our software team

      Our developers configure your screens and services, and integrate payment, printing and back-end systems such as billing.

    • Field engineers in Kuwait and Oman

      Our own engineers roll out, maintain and repair kiosks on site, across your stores and service centres.

    • Support under your SLA

      One local partner for hardware, payment, software and maintenance, under agreed service levels. No chasing several vendors when a kiosk needs attention.

    Frequently asked questions

    Which services can a kiosk offer?

    Bill payment, recharge, SIM services and customer requests are typical for telecom operators. Government entities and service providers can offer fee payments and other routine services. We configure each kiosk to your list.

    Who makes the kiosk?

    The kiosk is built by our manufacturing partner and designed with them around your services. MGT integrates, installs and supports it.

    Can the kiosk take card payments?

    Yes. Our software team integrates card payment into the kiosk. Nexgo unattended terminals such as the UN20 take chip, contactless and QR payments, depending on your acquirer. We confirm the options for your project.

    Can the kiosk carry our brand?

    Yes. Screens, transactions and the cabinet are customised to your brand and services, and the kiosk is planned around your store space. Every kiosk goes from 3D design to on-site installation.

    How is a kiosk fleet maintained?

    Our field engineers in Kuwait and Oman carry out preventive maintenance and on-site repairs under your SLA, with spare parts held locally. One SLA can cover the whole fleet.

    Contact

    Plan your kiosk service with us

    Tell us which services you want to move to self-service. Request a demo or talk to our team in Kuwait or Oman, and we will suggest a practical first step.

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