Branch transformation
GRG I64A Smart Teller Machine (STM)
PartnerGRG Banking
Account opening, new cards and loan applications move from the counter to a self-service machine, with assisted or remote service when customers need it.
- multi-touch screen
- 19″
- multi-touch screen
- double-sided card printing (Enhanced)
- 300 dpi
- double-sided card printing (Enhanced)
- cards in the card dispenser
- 3 × 160
- cards in the card dispenser
- video conferencing for remote help
- HD
- video conferencing for remote help
Services customers can complete
Account opening
New customers open an account at the machine.
New bank card
Cards issued and, on the Enhanced STM, printed on the spot.
Loan applications
Customers apply for a loan without waiting at the counter.
Update personal details
Change of particulars handled at the machine.
Contract signing
Documents signed on screen with the electromagnetic pen.
Financial consultation
Advice over a video call when the customer needs it.
Services as listed in the GRG I64A datasheet. The exact service set is configured for each bank.
How it works
From the queue to a finished transaction
Identify
Insert a card, or scan an ID card or passport
Verify
Optional fingerprint, finger vein or face check
Choose a service
Open an account, get a card or apply for a loan on the touch screen
Get help if needed
Talk to a remote teller over video and the private handset
Complete
Sign with the pen, collect the card, receipt or printed documents
Two versions of the I64A
Smart teller machine
I64A Standard STM
Card reading and dispensing, ID scanning, biometrics, receipt and A4 printing, A4 scanning, contactless card reading and a barcode scanner.
What sets it apart
- Card dispensing, without card printing
- ID scanning, without passport scanning
- A4 printing and scanning
Smart teller machine
I64A Enhanced STM
Everything in the Standard STM, plus card printing in the branch and ICAO-compliant passport scanning.
What sets it apart
- Adds card printing: 300 dpi, double-sided
- Adds passport scanning
- Two card hoppers of 150 cards each
Capabilities
Hardware modules
Configurable hardware from GRG Banking, chosen per branch.
19″ touch screen
Capacitive multi-touch display, with an optional 21.5″ video display above.
Video conferencing
Camera, speaker, microphone and private handset for remote service.
Card reader and dispenser
Motorised card reader; IC and magnetic card dispenser for up to 3 × 160 cards.
Card printer
300 dpi, double-sided, contact or contactless writing (Enhanced STM).
ID and passport scanning
ID card, ICAO-compliant passport and contactless IC scanning, with OCR (options).
Biometrics
Optical fingerprint, finger vein or face recognition (options).
Documents
A4 document printer and scanner, plus an 80 mm receipt printer.
Secure keypad
Stainless steel 4 × 4 keypad with a PCI compliant EPP.
In the branch
Counter services in the lobby
Deploy STMs in the branch lobby to move routine counter transactions to self-service.
Self or assisted service
Customers serve themselves, with assistance on site or by video when they need it.
Shorter queues, freer tellers
Fewer counter transactions mean shorter queues and processing times, and tellers focus on other work.
Software and integration
Integration by our software team
The I64A runs customisable banking software. Our developers connect it to your systems and configure the services for your branches.
Core banking
Account, card and loan transactions connected to your core banking and card systems.
Your services and screens
Service menu and customer screens configured for your bank.
Identity checks
ID, passport and biometric results passed to your systems.
Remote service
Video sessions connected to your remote service team.
Why MoneyGuard
GRG Banking technology, integrated by our in-house software team and supported by our own field engineers: connected to your core banking and branch systems, installed, and maintained under SLA in Kuwait and Oman.
Supply
We supply the configuration that suits each of your sites.
Integrate
Our software team integrates it with your host, switch and monitoring.
Install
Our field engineers handle site survey, installation, anchoring and commissioning.
Support
Preventive maintenance, spare parts and SLA support from Kuwait and Oman.
Certified and compliant
- PCI compliant EPPKeypad (encrypting PIN pad)
- EMV 4.0 Level 1 compliantContactless smart card reader (option)
As stated in GRG Banking I64A datasheet V201910.
Specifications
| Model | Standard STMSmart teller machine | Enhanced STMSmart teller machine |
|---|---|---|
| Card reader and card dispensing | Yes | Yes |
| Card printing | No | Yes |
| ID scanningMay need customisation for local requirements. | Yes | Yes |
| Passport scanning | No | Yes |
| Biometric authentication | Yes | Yes |
| Receipt printing | Yes | Yes |
| A4 printing and A4 scanning | Yes | Yes |
| Contactless card reading | Yes | Yes |
| Barcode scanner | Yes | Yes |
| PC | Intel Core i3, 4 GB DDR3, 500 GB SATA HDD, TCP/IP interface | |
| Operating system | Windows 7 / 10 | |
| Display | 19″ capacitive multi-touch, 5:4 LCD; 21.5″ video display (option) | |
| Video conferencing | Video camera, audio speaker, microphone, private handset | |
| Signature | Electromagnetic pen | |
| Keypad | Tactile 4 × 4 stainless steel, PCI compliant EPP | |
| Card reader | Motorised card reader; contactless smart card reader (option), EMV 4.0 Level 1 compliant | |
| Card dispenser | IC / magnetic cards; max. 160 × 3 cards; retract max. 18 × 3; card return on power failure | |
| Card printer | — | 300 × 300 dpi, double-sided; 150 cards per hopper, 2 hoppers; contact or contactless writing |
| Receipt printer | 80 mm graphical thermal printer, capture and retract function | |
| Barcode reader | QR codes and barcodes | |
| Biometrics | Optical fingerprint reader, finger vein reader, face recognition (options) | |
| Proximity detector | Option | |
| ID card scanner | Option | |
| Passport scanning | — | ICAO compliant (option) |
| Other scanning | Contactless IC scanning, OCR (options) | |
| Document printer and scanner | A4 document printer; document scanner | |
| Temperature | Indoor, 0 °C to 40 °C (32 °F to 104 °F) | |
| Relative humidity | 20 % to 95 %, non-condensing | |
| Dimensions, weight, power | — | |
— = not stated in the source, or not on that model. Specifications per GRG Banking I64A Smart Teller Machine datasheet V201910. Subject to change by the manufacturer.
Downloads
- Download GRG I64A Smart Teller Machine datasheet (PDF, 1.0 MB)
GRG I64A Smart Teller Machine datasheet
PDF, 1.0 MB · GRG Banking, V201910
Related products
All Branch Transformation products
Talk to our team about the Smart Teller Machine
Tell us which services you want to move from the counter and how many branches you want to equip. We will come back with options and a quote.